Frequently Asked Questions
Shipping is $20 within the GTA. If you’re located outside the GTA, please contact us to get a quote.
Unfortunately there are no returns as most items will be custom.
We hope this would never happen, but if it does, the item(s) will need to be shipped back, and the right item(s) will be sent.
It will be up to the customer to put insurance on the item(s) when shipping.
You can mail your authorized return to our address:
Yes you can pre-order an item that is sold out.
We strive to have your item ready to go within 2 weeks. However, on average we are between 2-4 weeks.
You will be able to change or cancel an order within 24 hours after submitting. Contact us at firstname.lastname@example.org to change or cancel an order.